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Frequently Asked Questions

You will be provided with deliciously curated meals made with whole food and plant-based /vegan ingredients. Your selected plan could cover you for 3 meals and 2 snacks per day or just 2 meals, depending on the package you choose.

Your daily meals will be delivered in 1 or 2 of your assigned Thermo bags. This will ensure proper delivery of each meal and to maintain our quality standards.

It is very simple. If you wish to seek expert advice, you can opt for our nutritionist’s one-on-one zoom consultation at a nominal fee of AED150 (which includes a 2-week follow-up consult). Our certified nutritionist will advise on your ideal meal plan package and snacking options selections. Alternatively, go through our Root’D online survey that will choose the best meal plan for your Weight Management journey. Or, if you’re happy with your weight but are looking for a more balanced wholesome diet, we’ve got you covered with our Balanced Lifestyle meal plan option. Or finally, if you’re new to plant-based food, and would like to feel the transformational power of clean eating, opt for our Detox-Refuel plan. Click on either option and get started.

Your Root’D thermo bag(s) will be left on your front doorstep (Unless otherwise instructed).

Once you decide you want to enjoy our meal plans, payment can be made on our website (Place link here). In addition, a Thermo bag deposit of 200 AED will be collected from the 1stmonth of subscription. The Thermo bag deposit is refundable once you finish your plan and return the cooler bags and ice packs in good condition.

We hope that once you experience our plant-based meals, you would stick with us for the long haul. However, Just in case you want to cancel for any reason, you can do so by clicking Here. The remaining balance will be credited to you in the form of Freakin’ Healthy® Coins which are redeemable on our website www.freakinhealthy.com for any of our delicious snacks.

You may put your plan on hold at anytime, please send instructions to cs@rootd.com 48 in advance. If you wish to reactive your plan please send an e-mail to cs@rootd.com 48 prior to activation.

Please note that you must put your package on hold for at least 1 week and up to 4 week. The meal plan package must be consumed within a 90 day period of your initial subscription date. You may assign the remaining meals to family or friends. Unfortunately, there are no meal plan refunds.

Yes definitely, All meals are prepared daily with fresh and wholesome ingredients.

We offer 3 meal plan varieties designed to fit your goals. We have our Weight Management program which will guide you on to your ideal weight journey. Or, if you’re happy with your weight but are looking for a more balanced wholesome and clean diet, we’ve got you covered with our Balanced Lifestyle meal plan option. Finally, if you’re new to plant-based food, and would like to feel the transformational power of clean eating, opt for our Detox-Refuel plan.

All programs are designed to help you feel like your best self. You can choose a one-week trial to give you a taste of our meals, or dive right in with a monthly plan. Pick your ideal number of days for which you’d like to receive your meals (5 or 6 days), and you can also choose which meals you would like (breakfast, lunch and/or dinner).

Yes 100%, Every week you log in to your account and access your menu via your dashboard. You’ll have a variety of meals to choose from every week. If you don’t have time to choose your meal or forget to submit in time, don’t worry, we’ll automatically select a delicious menu for you.