Refund / Exchange / Cancellation Policy

 

What do I do if my product is defective/damaged?

All our products are passed through a rigorous quality assurance process, which enables us to maintain the highest standards at all times. In case you received a damaged or defective product, please contact our customer service at info@freakinhealthy.com with a little description of the issue and we will get back to you within 24 to 48 hours. It would be very helpful if you can add a picture to the product and the production expiry date.

Refunds will be done only through the Original Mode of Payment.

 

What do I do if I receive the wrong products?

We’re very sorry that you received the wrong order. Could you please send an e-mail to our customer service at info@freakinhealthy.com with the actual order you requested and what you received. If possible a copy of the order receipt would be helpful. We’ll get right on it and send you the correct order within 24 hours.

Refunds will be done only through the Original Mode of Payment.

 

What do I do if I rejected my delivery?

If you rejected your order due to defective/damaged or wrong items, we’ll be more than happy to replace the order at no extra cost once the customer service reviews your e-mail. (please refer to What do I do if my product is defective/damaged? & What do I do if I receive the wrong products?)

 

What do I do if I want to reschedule my delivery time?

We are working around the clock to ensure your delivery arrives in the time you want. For any rescheduling, orders rescheduled within 1 hour after placing the order will be free of any additional cost. However, for orders rescheduled after 1 hour of placing the order, a rescheduling fee of AED30 will be applied to your order.